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What is inbound call center software, and how does it differ from outbound call center software? | #inbound call center software

What is inbound call center software, and how does it differ from outbound call center software?

What is inbound call center software, and how does it differ from outbound call center software?

In the realm of customer service and sales, call centers serve as vital hubs for communication between businesses and their clientele. Behind the scenes, sophisticated software powers these operations, tailored to handle specific types of calls: inbound and outbound.