QuickBooks Desktop is a powerful accounting software widely used by small to medium-sized businesses for managing their finances. However, like any software, it is not immune to errors. One such common error is Error Code 6123. This error typically occurs when a user tries to open or restore a company file and can be quite disruptive to daily operations. In this blog, we will delve into the causes, symptoms, and solutions for Error Code 6123 in QuickBooks Desktop.

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What is QuickBooks Error Code 6123?

Error Code 6123 is an error that users encounter when they attempt to open or restore a QuickBooks company file. The error message usually states, “Problem Connecting to Server,” indicating a disruption in communication between the QuickBooks software and the company file.

Causes of QuickBooks Error Code 6123

Understanding the root causes of Error Code 6123 is essential for resolving it effectively. Here are some common reasons why this error might occur:

1. Damaged Company File: If the company file you are trying to open is damaged or corrupted, you may encounter Error Code 6123.
2. Network Issues: Connectivity problems between your computer and the server where the company file is stored can trigger this error.
3. Firewall or Security Software: Overly restrictive firewall or security software settings may block QuickBooks from accessing the company file.
4. Damaged Windows User: A corrupted Windows user profile can interfere with QuickBooks operations, leading to this error.
5. Multiple QuickBooks Versions: Having multiple versions of QuickBooks installed on the same computer can sometimes cause conflicts and result in Error Code 6123.

Symptoms of QuickBooks Error Code 6123

Before jumping into the solutions, it’s helpful to identify the symptoms that indicate you are dealing with Error Code 6123:

• QuickBooks crashes or freezes when attempting to open a company file.
• You receive an error message stating, “Problem Connecting to Server” or “Error 6123, 0.”
• Inability to access the company file in both single-user and multi-user modes.
• Reduced performance of QuickBooks software.

Solutions to Fix QuickBooks Error Code 6123

Now that we have a clear understanding of the causes and symptoms, let’s explore various solutions to fix Error Code 6123 in QuickBooks Desktop.

Solution 1: Use QuickBooks File Doctor

QuickBooks File Doctor is a built-in tool designed to diagnose and repair common issues with company files and network problems.

Steps to Use QuickBooks File Doctor:

1. Download and Install: Download QuickBooks Tool Hub from the official Intuit website and install it on your computer.
2. Open QuickBooks Tool Hub: Launch the QuickBooks Tool Hub and select the “Company File Issues” tab.
3. Run QuickBooks File Doctor: Click on “Run QuickBooks File Doctor.” The tool will automatically open and prompt you to select your company file.
4. Scan the File: Follow the on-screen instructions to scan and repair your company file.

Solution 2: Rename .ND and .TLG Files

.ND and .TLG files are configuration files that help QuickBooks access the company file in a network or multi-user environment. Renaming these files can resolve issues related to Error Code 6123.

Steps to Rename .ND and .TLG Files:

1. Locate the Files: Navigate to the folder where your company file is stored. Look for files with the same name as your company file but with .ND and .TLG extensions.
2. Rename the Files: Right-click on each file and select “Rename.” Add the word “.OLD” at the end of each file name. For example, rename “companyfile.ND” to “companyfile.ND.OLD” and “companyfile.TLG” to “companyfile.TLG.OLD.”
3. Restart QuickBooks: Open QuickBooks and try accessing your company file again.

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Solution 3: Disable Firewall and Security Software

Firewalls and security software can sometimes block QuickBooks from accessing the company file. Temporarily disabling these programs can help identify if they are the cause of the error.

Steps to Disable Firewall and Security Software:

1. Open Windows Security: Click on the Start menu, type “Windows Security,” and open the application.
2. Turn Off Firewall: Navigate to “Firewall & network protection,” select your active network profile, and toggle off the firewall.
3. Disable Security Software: Similarly, disable any third-party security software installed on your computer.
4. Restart QuickBooks: Open QuickBooks and try to access your company file.

Solution 4: Create a New Windows User

Creating a new Windows user profile can help resolve issues caused by a corrupted user profile.

Steps to Create a New Windows User:

1. Open Settings: Click on the Start menu, select “Settings,” and navigate to “Accounts.”
2. Add a New User: Select “Family & other users” and click on “Add someone else to this PC.”
3. Create Account: Follow the prompts to create a new user account with administrative privileges.
4. Log In: Log out of your current account and log in with the new user account.
5. Open QuickBooks: Try accessing your company file in QuickBooks with the new user profile.

Solution 5: Move the Company File to a Different Location

Sometimes, the location of the company file can cause issues. Moving the file to a different location on your computer or network can resolve Error Code 6123.

Steps to Move the Company File:

1. Locate the File: Navigate to the folder where your company file is stored.
2. Copy the File: Right-click on the company file and select “Copy.”
3. Choose a New Location: Paste the file into a different folder on your computer or network drive.
4. Open QuickBooks: Open QuickBooks and navigate to the new location to access your company file.

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Conclusion

Error Code 6123 in QuickBooks Desktop can be frustrating, but with the right approach, it can be resolved effectively. By following the solutions outlined in this blog, you can diagnose and fix the issue, ensuring smooth and uninterrupted access to your company file. If you continue to experience difficulties, consider reaching out to QuickBooks support for further assistance.

For professional help and support, contact QuickBooks support at +1-888-538-1314.