According to a new report published by UnivDatos Markets Insights, the Telecommunication Relay Services Market is expected to grow at a CAGR of around 5% from 2022-2028. The analysis has been segmented into Technology (IP Relay and Web Relay); Service (Text-To-Voice, Voice Carryover, IP Captioned Telephone Service, Captioned Telephone Service, and Others); End-User (Enterprises, Public, and Personal); Region/Country.
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The telecommunication relay services market report has been aggregated by collecting informative data on various dynamics such as market drivers, restraints, and opportunities. This innovative report makes use of several analyses to get a closer outlook on the telecommunication relay services market. The telecommunication relay services market report offers a detailed analysis of the latest industry developments and trending factors in the market that are influencing the market growth. Furthermore, this statistical market research repository examines and estimates the telecommunication relay services market at the global and regional levels.
Telecommunications relay services are services that allow deaf, hard of hearing, deafblind, and speech-impaired people to communicate by telephone in a manner that is functionally equivalent to the telephone service used by people without disabilities. Telecommunications assistants or other authorized intermediaries in any form of telephone switching service such as automatic speech recognition. Moreover, the increasing number of deaf and speech-impaired people and the increasing demand for unified communications. In addition, factors such as the rapid adoption of mobile devices, growing demand for unified communications, and favorable government initiatives are boosting the growth of the telecom relay services market. The telecommunications relay service was created to allow people with telephone or hearing impairments to communicate with voice telephone users. Title IV of the Americans with Disabilities Act (ADA) requires all states, the District of Columbia, Puerto Rico, and all US territories to provide free transit service.
Some of the major players operating in the market include AT&T Inc., Cisco Systems Inc., Dialogic Corporation, HKBN Ltd., International Business Machines Corporation, nWise AB, eTranslation Services, Bell Canada, ClearCaptions LLC, and Hamilton Relay Inc.
The COVID-19 outbreak has been a major catalyst for the growth and adoption of telecommunications relay services. Telecommunication relay service providers are seeing a sharp increase in the number of forwarded calls working at their forwarded call centers as the pandemic continues to drive the need to keep people connected at this time.
The global telecommunication relay services market report is studied thoroughly with several aspects that would help stakeholders in making their decisions more curated.
· By service, the telecommunication relay services market is divided into text-to-voice, voice carryover, IP captioned telephone service, captioned telephone service, and others. The text-to-voice captured a significant share of the global telecommunication relay services market. In this type of relay service, the caller and correspondent have a text phone with a keypad, but the called party does not. The communicator reads what the caller types to the call and sends the called person’s response back to the caller by textphone
· Based on end-user, the market is divided into enterprises, public, and personal. Among these, the public segment captured a considerable share of the market in 2020. The growth of this segment can be attributed to the increasing focus of government and the growing innovation of private players
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Telecommunication Relay Services Market Geographical Segmentation Includes:
· North America (United States, Canada, and Rest of North America)
· Europe (Germany, United Kingdom, Spain, Italy, France, and the Rest of Europe)
· Asia-Pacific (China, Japan, India, and the Rest of Asia-Pacific)
· Rest of the World
For a better understanding of the market adoption of the telecommunication relay services industry, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, Rest of North America), Europe (Germany, U.K., France, Italy, Spain, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. North America held a significant share of the market in 2020 and is further expected to grow at a substantial growth rate during the forecast period. The widespread penetration of companies providing relay services and supporting the regulatory framework contributes to market statistics. For example, in March 2020, the U.S. Federal Communications Commission mandated that domestic telecom relay service providers provide flexible working environments for language interpreters.
The major players targeting the market include
· AT&T Inc.
· Cisco Systems Inc.
· Dialogic Corporation
· HKBN Ltd.
· International Business Machines Corporation
· nWise AB
· eTranslation Services
· Bell Canada
· ClearCaptions LLC
· Hamilton Relay Inc.
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The degree of competition among prominent global companies has been elaborated by analyzing several leading key players operating worldwide. The specialist team of research analysts sheds light on various traits such as global market competition, market share, most recent industry advancements, innovative product launches, partnerships, mergers, or acquisitions by leading companies in the telecommunication relay services market. The major players have been analyzed by using research methodologies for getting insight views on global competition.
Key questions resolved through this analytical market research report include:
• What are the latest trends, new patterns, and technological advancements in the telecommunication relay services market?
• Which factors are influencing the telecommunication relay services market over the forecast period?
• What are the global challenges, threats, and risks in the telecommunication relay services market?
• Which factors are propelling and restraining the telecommunication relay services market?
• What are the demanding global regions of the telecommunication relay services market?
• What will be the global market size in the upcoming years?
• What are the crucial market acquisition strategies and policies applied by global companies?
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